We help companiesgrow, run better andexpand abroad.
We are a business consultancy based in Delaware. We help owners decide where to focus, fix how the work gets done day to day, get a clear view of the numbers, and open up in another country. Our clients are small and mid-size companies across the Americas, the United Kingdom and Europe: owners coming into the United States, companies moving the other way, and businesses that have simply outgrown how they were set up.
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Owners usually call us about one of three things.
The first is growth. Sales have gone up and the way the company is run has not kept up. Orders take longer than they should, the same problems come back every month, and the owner is still the person who has to unblock everything.
The second is the numbers. There is a bookkeeper and there are reports, but nobody can say which products actually make money, what will be in the bank in ninety days, or whether the next hire is affordable.
The third is another country. You want to sell into the United States, or open a company there, or take a US business into a new market. The steps are not complicated, but nobody has put them in order with a cost against each one.
Whichever it is, we start the same way. First we work out what is really going on, then we agree what to change and in what order, then we help you do it.
Five services, one adviser.
Most jobs touch more than one of these. A pricing decision runs into how orders are handled, and a plan to open abroad runs into the budget. You deal with the same person across all of it instead of being passed between desks.
This suits an owner whose business is doing well enough but who is not sure what to do next. We look at your customers, your competitors and your prices, and we work out which opportunities are worth the effort. Usually a few products and a few customers earn most of the money, and the rest quietly costs you. You finish with a short written plan, prices you can defend, and an order to do things in.
What you receive
- A review of your market and the competitors you actually lose work to
- A view of which products, services and customers make money and which do not
- A price list, with the reasoning behind each number
- A plan for the next twelve months, short enough to read in one sitting
- A shortlist of growth options with the cost and the effort next to each
- A one-page summary you can give to your team or your bank
Typically for
- Sales have flattened and we cannot tell whether to push harder or change what we sell
- We have not raised prices in years and we do not know what the market will take
- We have three ideas for growth and enough money to try one
What clients usually bring us.
Most of what we are asked to do falls into a handful of situations. Here is what each one usually needs.
- 01
The business has grown and nobody has redesigned how it runs
We follow a job through the business from start to finish and write down every step as it actually happens today. Then we fix the two or three places where most of the time and money is lost, working with the people who do the job so the change holds.
- 02
We are busy all the time and not making money
We work out what each job, product and customer really earns once every cost is counted. Usually a small part of the work is carrying the rest, and once you can see which is which, we help you change the prices or stop taking the work that loses money.
- 03
We want to sell into another country and do not know where to start
We set out the steps in order, what each one costs and how long it takes, from the company and the bank account to the first local hire. If you are not ready yet, we say so and show you a cheaper way to test the market first.
- 04
The numbers arrive too late to be useful
We build a short monthly report with the handful of figures you need to run the business, and we make sure it can be produced in the first week of the month. We also fix what is causing the delay, which is usually a process problem rather than an accounting one.
- 05
We bought software and it made things worse
We look at what you needed it to do and where the setup went wrong, because the tool is often fine and the configuration is not. Then we either finish the job properly or tell you it was the wrong choice and what to move to.
How the work actually runs.
Every job follows the same four steps, whether it takes three weeks or six months. You always know which step you are in, what comes out of it, and what it costs before it starts.
- 01Weeks 1–2
Diagnose
We spend the first two weeks finding out how the business really works. We talk to you and to the people doing the work, go through the numbers, and follow a job from start to finish. You get a short written summary of what we found, including anything that turns out to be different from what you called us in for.
- Written findings
- The numbers as they stand
- What to fix first
- 02Weeks 3–5
Design
We set out what to change, in what order, and what each change is worth. Where there is more than one sensible option, we put the cost and the effort next to each and tell you which we would choose. You approve the plan and the price before any of it starts.
- A written plan
- Costs and timings
- Options with a recommendation
- 03Weeks 6+
Deploy
A plan nobody carries out is worth nothing, so we stay and do the work with you. We sit with the people who have to change how they work, adjust when something in the business gets in the way, and report against what we agreed.
- The work carried out
- Regular progress updates
- Changes agreed as they arise
- 04Ongoing
Sustain
We hand over something your own team can run without us: the process written down, the reports set up, and a named person responsible for each part. If you want us to stay on, it is for agreed work with an end date rather than an open retainer.
- Written procedures
- Named owners
- An agreed review date
Sectors we work in.
The work changes with the sector. A manufacturer worries about suppliers and stock, a software company worries about pricing and renewals, a builder worries about cash between milestones. These are the ones we cover.
Financial Services & Fintech
Brokers, agencies and small finance firms. We work on pricing, what it costs to serve each client, and the systems the back office runs on.
- Pricing
- Cost to serve
- Back-office systems
Manufacturing & Industrial
Production, purchasing and stock. What each product really costs to make, what you pay your suppliers, and where the floor sits waiting on something.
- Product costing
- Purchasing
- Production flow
Technology & Software
Small software and service companies. Pricing and packaging, the cost of delivering the work, and the reporting a founder needs before hiring or raising money.
- Pricing and packaging
- Cost of delivery
- Founder reporting
Energy & Natural Resources
Projects that run for years on long lead times. Budgets, managing contractors, and knowing early when a project is drifting.
- Project budgets
- Contractors
- Progress reporting
Consumer & Retail
Margin by product and by channel, stock that ties up cash, and what it actually costs you to win a customer.
- Margin by channel
- Stock
- Cost per customer
Logistics & Trade
Freight, warehousing and distribution. Working out what a delivery run or a job actually costs, reviewing supplier rates, and the paperwork that holds a shipment up.
- Job costing
- Supplier rates
- Paperwork
Professional Services
Firms that sell their people's time. How much of that time is billed, what each engagement earns, and pricing that does not change with whoever writes the proposal.
- Billable time
- Engagement margin
- Pricing
Real Estate & Construction
Developers and contractors. Cost per project, cash flow across a build, and reporting a lender or an investor will accept.
- Project cost
- Cash flow
- Investor reporting
One firm, more than one country.
We are based in Delaware. When a job needs a local lawyer, accountant or bank, we bring in people we already work with in that country. We work in English and Spanish, and we keep meetings in your hours rather than ours.
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Areas of work
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Sectors we cover
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Working languages
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Steps in every engagement
How we like to work.
What we take on, how we price it, and when we tell someone they do not need us.
- 01
We tell you the truth
If your prices are too low, or the plan will not work, we say so early. You are paying for a straight opinion, not for someone to agree with you.
- 02
A fixed price, agreed up front
You know what the work costs before it starts, and what is not included. We do not bill by the hour and we do not send invoices you were not expecting.
- 03
The person you meet does the work
You will not be sold by one person and handed to another. Whoever sits down with you at the start is still there at the end.
- 04
Plain language
No jargon, and no forty-page report nobody reads. If you cannot explain our recommendation to your own team in your own words, we have not finished.
- 05
We hand over and step back
The point of the work is that you can run it without us. So we write it down, train your people, and set an end date at the start.
- 06
What you tell us stays with us
We do not discuss your business with anyone else and we do not use your name to win work. We will sign a confidentiality agreement before you show us anything sensitive.
Where our work stops.
We are a business consultancy. We help owners and managers decide what to do next, and then help them do it. The work is practical: a plan, a set of numbers, a process that works, a company opened in a new country. We work alongside the professionals you already use, and we are clear about what sits outside what we do.
- We are not a law firm and we do not give legal advice. Where you need a lawyer, we say so and help you find a good one.
- We are not your accountant or your auditor. We do not keep your books, file your tax returns or sign off your accounts. We work with the accountant you already have.
- We will tell you when you do not need us. If your own team can do the work, or the timing is wrong, we would rather say that than sell you a project.
Book a call and get
a straight answer.
Thirty minutes, no charge and nothing to sign. Tell us what you are dealing with and we will say whether we can help, roughly what it would take and what it would cost. If you do not need us, we will tell you that too.
Book a consultation- Office
- 200 Continental Drive, Suite 401
Newark, Delaware 19713
United States